Market segmentation involves dividing customers into selected stratas with the goal to create several heterogeneous groups with homogeneity within the groups. Segmentation is generally distinguished into two related types segmentation based on benefits sought by customers, as well as, on observable characteristics of customers. The whole goal of this step is to understand the benefit that customers seek and to help create customer profiles for each strata that has been developed.
Target market selection takes the information that has been developed in the market segmentation phase and evaluates which segments the business wishes to serve. The key to this phase is understanding differentiation. In order to reach a product's full potential data must constantly be collected and compared to see if and where an advantage can be made and a niche for the product to be carved.
After the business has decided where and to whom to market a unique selling proposition must be created. This, to me, is the most important stage in the process because you have to essentially convince the market to buy your product. Three main questions need to be answered in this stage they are:
- Who are the customers?
- What is the set of needs that the product fulfills?
- Why is the product the best option to satisfy those needs?
In my opinion, if a business can successfully complete these three steps they are in a pretty good position to succeed. If this process were so easy we would see so many more products succeeding and the probability of failure would be significantly reduced. Even if this process is successfully completed there is still a very high risk of failure. Branding plays a significant role in the overall success of a product and is inextricably linked to positioning. The highest goal of a brand builder is to have the noun created displace the natural language, for example Kleenex.
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